Find answers to the most common questions about our luxury fragrances, orders, and services.
Our fragrances are crafted by master perfumers using only the finest ingredients sourced globally. We focus on creating complex, long-lasting scents with exceptional sillage and longevity. Each fragrance undergoes extensive testing and maturation to ensure perfect balance and quality.
Our fragrances typically last 6-12 hours on the skin, depending on the specific fragrance, your skin type, and environmental factors. Eau de Parfum concentrations generally last longer than Eau de Toilette. For best longevity, apply to pulse points and moisturized skin.
Yes! We offer sample sets and individual samples so you can try our fragrances before purchasing full-size bottles. Sample sets include 2ml vials of our most popular scents. Contact us or check our website for current sample offerings.
While our fragrances are made with high-quality ingredients, individual sensitivities can vary. We recommend patch testing any new fragrance on a small area of skin before full application. If you have known allergies, please review the ingredient list or consult with our customer service team.
Eau de Parfum (EDP) contains 15-20% fragrance oils, offering stronger scent and longer wear time (6-8 hours). Eau de Toilette (EDT) contains 5-15% fragrance oils, providing a lighter, more refreshing scent that typically lasts 3-5 hours. EDPs are ideal for evening wear, while EDTs are perfect for daytime use.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely using SSL encryption to protect your personal information.
You can modify or cancel your order within 2 hours of placing it by contacting our customer service team immediately. After this window, orders enter our fulfillment process and cannot be changed. However, you can always return items according to our return policy.
Yes! We offer elegant gift wrapping for $5.99 per item. This includes luxury wrapping paper, ribbon, and a personalized gift card. You can add gift wrapping during checkout and include a custom message for the recipient.
Absolutely. We use industry-standard SSL encryption to protect all personal and payment information. We never store credit card details on our servers, and we comply with all data protection regulations. Your privacy and security are our top priorities.
Standard shipping is $8.99 and FREE on orders over $75. Express shipping (2-3 days) is $15.99, and overnight shipping is $29.99. International shipping rates vary by destination. All domestic orders include tracking.
Standard shipping takes 5-7 business days, express shipping takes 2-3 business days, and overnight shipping arrives the next business day (orders placed by 2 PM EST). International shipping typically takes 7-14 business days depending on the destination.
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination. Please note that customs duties and taxes may apply and are the responsibility of the recipient. Some countries have restrictions on importing fragrances.
Yes! Once your order ships, you'll receive a tracking number via email. You can track your package on our website or directly on the carrier's website. Tracking information is updated regularly throughout the shipping process.
We offer a 30-day return policy for unopened items in original condition. Items must be returned with original packaging and seals intact. We provide prepaid return labels for domestic returns. Refunds are processed within 3-5 business days of receiving the return.
For hygiene and safety reasons, we cannot accept returns of opened or used fragrances. We recommend trying our sample sets before purchasing full-size bottles if you're unsure about a scent. This policy helps us maintain the highest quality standards for all our customers.
Contact our customer service team at [email protected] or call +1 (555) 123-4567 with your order number. We'll send you a Return Merchandise Authorization (RMA) number and prepaid return label within 24 hours. Full return instructions are available on our returns page.
Yes! Exchanges follow the same process as returns. Simply indicate you'd like an exchange when contacting customer service. If there's a price difference, we'll charge or refund the difference accordingly. Exchanges are processed with priority to get your new fragrance to you quickly.
Store fragrances in a cool, dry place away from direct sunlight and heat sources. Avoid storing in bathrooms due to humidity fluctuations. Keep bottles upright and in their original packaging when possible. Proper storage helps maintain fragrance quality and longevity.
When stored properly, fragrances typically last 3-5 years from the manufacturing date. Signs of expiration include changes in color, scent, or consistency. Citrus-based fragrances may have shorter lifespans, while oriental and woody fragrances often last longer. Always check for any unusual changes before use.
Apply fragrance to pulse points (wrists, behind ears, base of throat) on clean, moisturized skin. Don't rub after application as this can break down the fragrance molecules. For longer wear, you can also spray on clothing or hair from a distance. 2-4 sprays are usually sufficient.
Fragrance interacts with your skin's natural chemistry, including pH levels, skin type, and body temperature. Diet, medications, and hormones can also affect how a fragrance smells on you. This is why we recommend trying fragrances on your skin rather than just smelling them from the bottle.
Can't find the answer you're looking for? Our customer service team is here to help.